📄 Retiring a Device

Keywords: retire device, decommission, wipe phone, wipe laptop, staff leaving, lost device, stolen device, replace device

When to retire a device

  • A staff member is leaving DHX.
  • A device is being replaced.
  • A device has been lost or stolen (treat as a security incident first — notify your supervisor before doing anything else, see: Escalation and Security Incidents).

How to retire it

  1. Open intune.microsoft.com. Go to Devices > All devices. Find the device.
  2. To retire (removes company data, leaves personal data): click Retire. Confirm when prompted.
  3. To wipe (removes everything, returns device to factory state): click Wipe. Only do this with explicit manager approval.
  4. Remove the device from Entra ID as well. Go to entra.microsoft.com > Devices > All devices. Find the device and delete it.
  5. Update the asset register: mark the device as retired with the date and reason.
  6. Close the ticket.