Keywords: phone not working, apps not syncing, Intune non-compliant, compliance, phone sync, work apps broken

What the user reports

• Work apps are not syncing or show errors.
• Intune compliance status has changed to Not compliant.
• Authenticator app is no longer working (see also: Passkey Not Working — New or Reset Phone).

How to fix it

1. Open intune.microsoft.com. Go to Devices > All devices. Search for the user's device.
2. Click on the device. Check Compliance state and Last check-in time.
3. If it has not checked in recently, click Sync. Ask the user to unlock their phone and keep it connected to the internet.
4. If non-compliant, check which policies are failing: OS version out of date — Settings > System > System update. Screen lock not set — Settings > Security > Screen lock. Intune Company Portal not installed — install from Play Store or App Store.
5. After the user makes changes, click Sync again in Intune to prompt a compliance re-check.
6. If Authenticator is the issue, see: Passkey Not Working — New or Reset Phone.
7. If the Intune management profile is broken and cannot be repaired by syncing: click Retire on the device page (removes company data, leaves personal data). Then re-enrol using the new phone setup procedure (see: New Phone Setup and Enrolment).